Refund Policy
Last updated Oct 15, 2026. This is a plain-English draft written by Swarmnest. It has not yet been reviewed by a lawyer and it is not legal advice. Questions: hello@swarmnest.ai.
Everything in the Swarmnest marketplace is a digital download (prompt packs, workflows, agent skills, starter kits and similar). Because files cannot be "returned" once downloaded, our policy focuses on making sure you get what you paid for. The marketplace is not selling yet; this policy will apply to every order once it opens.
1. Our 14-day satisfaction window
If you contact us within 14 days of purchase, we will fix the problem, replace the product, or give you a full refund if:
- Non-delivery: you did not receive the product or the download link does not work, and we cannot fix it promptly;
- Defect: the files are corrupt, incomplete, or cannot be opened or imported as described; or
- Not as described: the product is materially different from its product page (for example, a listed component is missing, or it is built for a different platform than stated).
- Duplicate purchase: you accidentally bought the same product twice.
We usually try to fix or replace first, and refund if that does not work or you would rather have your money back.
2. What is usually not refundable
- A change of mind after you have downloaded the product.
- Results that depend on things outside the product, such as the output of a particular AI model, changes made by a third-party tool or API after purchase, or your own setup, as long as the product works as described.
- Costs you incur with third-party services (for example AI model, hosting or automation platform fees).
- Requests after the 14-day window, except where the law requires otherwise or where we decide to help anyway.
- Patterns of abuse, such as repeatedly buying and refunding products.
If a product has a clear error in price or description, or we stop being able to deliver it, we will refund you even if none of the above applies.
3. How to request a refund
Email hello@swarmnest.ai with the subject "Refund request" and include:
- the email address used at checkout;
- your order or receipt number (from your receipt email), or the date and product name;
- what went wrong, with a screenshot or error message if you have one.
We aim to reply within 3 business days. Approved refunds go back to your original payment method through Stripe, usually within 5 to 10 business days, depending on your bank or card issuer. Taxes are refunded with the price. When a refund is issued, your license to that product ends and you must delete the files.
4. Chargebacks
Please contact us before filing a chargeback or dispute with your bank. We can usually resolve problems faster, and a dispute can take weeks. If you do file a dispute, we will respond to your bank with the order details and delivery records. While a dispute is open, we may disable download links for that order. If a chargeback is found to be unjustified or abusive, we may decline future orders. Filing a dispute does not affect any right you have under your card issuer's rules or the law.
5. Products from third-party creators (future)
If we open the marketplace to outside creators, this policy will be the minimum standard for their products too. A creator may offer more generous terms on their product page. Requests go to us first, and we will work with the creator.
6. Your legal rights
This policy does not limit rights you have under the law where you live. If you are a consumer in the EU, EEA or UK, you normally have a 14-day right to withdraw from an online purchase. For digital content, that right ends once the download starts, but only if you agreed at checkout to immediate delivery and acknowledged that you would lose the right. We will ask for that consent at checkout. Our 14-day window above for defective or undelivered products applies in addition to these rights.
Related policies
Terms of Use · Privacy Policy · Cookie Notice · Do Not Sell or Share · Acceptable Use Policy · Product License · Sales Tax Notes · Sponsored & Affiliate Disclosure · API Terms · Takedown & Corrections · DMCA Designated Agent · Creator Agreement (draft) · Accessibility Statement